Shipping & Returns Policy
1. PROCESSING & SHIPPING
Order processing takes 3-5 business days before your order is shipped out. Processing occurs Monday-Friday. Orders placed over the weekend will be processed on the next business day which is Monday. Express Shipping orders are 2 to 3 business days.
- Express Domestic shipping is 2-3 business days depending on your location.
- Flat Rate Domestic shipping is 5-7 business days depending on delivery location.
- International Shipping is 7-10 business days. Also factor in your location.
- Louticia's Hair Essentials will not replace lost or stolen items that was delivered to the verified address you provided during checkout.
- All packages shipped via USPS, Monday through Friday.
2. YOUR TRACKING NUMBER
Shipping activity is viewable within 24 hours after you receive your tracking number. Your package can be tracked at www.USPS.com. You’ll receive your tracking to your email from PayPal or USPS service. If you don’t see your tracking email, please check your spam folder. After 2 days from placing an order and you don’t have a tracking number, please contact customer service at firstname.lastname@example.org.
3. EDITING YOUR ORDER
We process orders daily to ensure a quick delivery. Therefore, orders cannot be changed or altered once your payment is confirmed.
4. RETURNING AN ORDER
We’re happy to announce that we offer a return policy on unopened items within seven (7) days of delivery. While our return rates are very low, we understand if you need to exchange or return an item. And we are happy to accommodate you as long as the item has not been opened, worn or tampered with. Please also view our Terms & Conditions.
5. RECEIVING REFUNDS
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the eligible returned item was not opened. And that the Louticia's Hair Essential security seal was not broken. After we process your refund, it generally takes about 48 hours before it shows back in your bank or card.
Please note that there are NO REFUNDS OR EXCHANGES ON CUSTOM ORDERS.
6. WHERE TO SHIP RETURNS TO
You will need a Return Authorization Number (RAN). Please contact our customer service to get a RAN and instructions.